Koki Delivery Privacy Policy

Koki Delivery respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and website.

1. Information We Collect

• Account Information: Name, phone number, and email address required for account creation.
• Delivery Information: Delivery addresses you provide for order fulfillment.
• Payment Information: Payments are processed through Paynow. We do not store your card or payment details.
• Device Information: Device identifiers and technical data (such as IP address) may be collected to secure and improve the app.
• Browsing Information: On our website, cookies may be used for session management and product browsing.

2. How We Use Your Information

• Process and fulfill your orders.
• Deliver products to the correct address via third-party shippers.
• Communicate with you about your account, orders, and promotions.
• Improve our services and user experience.
• Ensure the security and reliability of our platform.

3. How We Share Information

We only share your information when necessary to provide our services:

• Delivery Partners: Your delivery address and contact details may be shared with shipping partners to complete your order.
• Payment Processing: Payments are handled securely by Paynow. We do not store your payment information.
• Future Services: In the future, we may integrate analytics or crash-reporting services (such as Firebase) to improve our app. This Privacy Policy will be updated accordingly.

We do not sell or rent your personal data to third parties.

4. Account Deletion

If you wish to delete your Koki Delivery account and all associated personal data, please send a request to info@kokidelivery.co. We will verify your identity and process the deletion within 7 business days. Once deleted, your data cannot be recovered.

5. Children’s Privacy

Koki Delivery is open to users of all ages. However, we encourage parents and guardians to supervise children’s use of the app, especially for purchases.

6. Security

We use SSL/HTTPS encryption and other industry-standard measures to protect your data during transmission. While we strive to protect your personal information, no system is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

At this time, users cannot directly request account deletion or data removal. We may add this functionality in future versions of the app, and this policy will be updated accordingly.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or services. Any updates will be posted within the app and on our website, with the updated date shown at the top of the policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: info@kokidelivery.co shami@kokidelivery.co